How do I update my profile information?
It is easy to change your personal information. Simply click on
My Account and use the left hand side navigation bar to access what you
would like to change. Change your personal details, password and security question
in My Details. Change your
addresses in My Address Book.
How do I change my password?
Click on My Details in My
Account. Scroll down until you see “Password”. Click on the “Change” button and
follow the prompts.
Can I cancel my account?
If you would like to cancel your account, please call one of our customer service
representatives on 400-820-8025.
Where do you deliver to?
My Local Store currently delivers to Shanghai,
Hangzhou, Suzhou, Kunshan
and Wuxi. For more information regarding delivery please
see the section or click on your city above to view the map and details.
What if I don't live within the
delivery areas?
Depending on your location, we may be able to send you your order via courier. Send us an email at inquiries@mylocalstore.cn with your exact address and order details so that we can send you a quote for the delivery. Prices vary by weight and location. Please note that when placing a courier order we are unable to send perishables and breakables.
Do you deliver all year round?
Yes! We deliver 365 days a year.
When do you deliver?
In Shanghai our delivery times are between the hours of 8:00am and 5:00pm. After
hours delivery is available in Shanghai between the hours of 5:00pm and 8:00pm on
Monday, Wednesday and Friday. Outside of Shanghai we deliver between 9:00am and
5:00pm on different days depending on your location. Please see the
Delivery section and click on your city to check the delivery times for
your location.
What if I am not at home?
You can arrange with your guard, ayi or a neighbour to take the delivery. Let us
know in the delivery instructions section when you are placing your order. Remember,
we can always deliver to your work or another convenient address for you.
How quickly will I get my order?
You will receive your order the next day if you place your order by 4:30pm. Second
day delivery will occur for orders placed after 4:30pm. For orders with vegetables
we ask that you place your order before 12pm for next day delivery as our vegetables
are delivered direct from the farm daily. Second day delivery will occur for orders
placed after 12pm.
How do you ensure my meat and
dairy items are delivered safely?
Our delivery trucks are equipped with a refrigerator which ensures that all products
requiring refrigeration, such as dairy and meat products, stay at exactly the right
temperature from the warehouse to your doorstep. This refrigerator stays on for
the entire journey at a temperature we set to ensure your food is delivered to you
safely.
Can I send gifts to other people?
Of course! You can send anything from this website as a gift. We even have a gift
wrapping centre where you can select gift wrapping, a card and write your own personal
message. We also have a gifts
section full of gift ideas or alternatively you can buy a gift voucher to
send as a gift.
How much do I have to spend?
We have no minimum spend amount but for orders over 100RMB we deliver your goods
for FREE. For orders under 100RMB there is a small delivery fee of
10RMB.
How can I pay for my order?
You can pay by cash, direct debit, credit card and pre-paid card at the time of
delivery. Online we accept Union Pay direct debit cards, credit cards, pre-paid
accounts and gift cards.
How to use the promotion card?
Redeem your promotion card in a few easy steps:
1. Login
or register with us if you
are a new customer.
2. Start shopping!
3. At the checkout enter the promotion card number and password.
4. Finalize your delivery and payment details and click
“Submit”.
5. The card value will be automatically deducted from your
order total.
Please note that the promotion card is not redeemable for cash and is only redeemable
for products at www.mylocalstore.cn. A minimum
purchase of 50RMB (excluding delivery fee) is required to redeem the card value.
How do I use my gift card?
Lucky you! In order to use your gift card you need to use it to recharge your pre-paid
account (My Wallet). This means you can spend the recharge amount all at once or
on a few occasions. Here are the steps to redeem your gift card:
1. Login
or register if you are a new
customer.
2. Go to “My Account”
and select “My Wallet”.
3. Select “Recharge My Wallet with a Gift Card”.
4. Enter the gift card number and password and click “Click
to see your final order total” to see your new order total minus your discount.
When you are ready to process your order click “Submit”.
5. You will see your new balance straight away.
6. Start shopping!
7. At the checkout select "My Wallet" as your payment method.
8. Your order total will be deduced from your My Wallet
balance.
This card is not redeemable for cash and is only redeemable for products at
www.mylocalstore.cn.
Is your website secure for internet
transactions?
We use trusted sites to ensure that your online transactions are secure. IPS is
China's leading third-party payment providers and Paypal is known world wide as
a trusted global leader in online payment solutions.
Can I call you to make an order?
Of course! You can call us on 400-820-8025, You can also
email us at orders@mylocalstore.cn, or fax us on 021-52199161
to place your order.
How do I make changes to my order?
You can change your order by calling us on 400-820-8025. Until the
order is on its way you can add to your order if you remember something else that
you need.
What is the order status?
The order status keeps you up to date about where your order is. Once you place
the order it will enter our system to be processed and then confirmed. You will
see "Successful" at this stage. Once confirmed you will see "Confirmed". When your
order has been packed and is in the truck on the way to you, you will see "On its
way". You can keep up to date with your order status in
My Orders.
Can I cancel my order?
If you need to cancel the order you have made, call one of our friendly customer
service representatives on 400-820-8025. Until the order is “Confirmed” you can
cancel the order.
I am going on holiday, how can
I pause a recurring order?
Yes, no problem. Give us a call on 400-820-8025 and we will arrange
for you to put your recurring order on hold for the duration of your holiday.
How can I charge My Wallet?
You can add money to My Wallet online
by direct debit or Paypal, with a gift card or by selecting to pay by cash and a
delivery man will come to your home to collect cash on a day of your choosing.
Can I give someone a gift voucher
to buy from your store?
Yes, we have pre-paid cards that you can buy to give as a gift. Click here
to buy one now.
How do I earn loyalty points?
Earn My Local Store Points simply by buying groceries. Each time you place an order
we will give you one point for each ￥1 you spend. If you spend ￥50 we give you 50
points, if you spend ￥1000 we give you 1000 points. There is no minimum purchase
required to start earning points. Often we may have promotional items that are worth
extra points. Remember to stay on the lookout for these to bump up your points total.
How do I redeem my points?
Basically, it is just like shopping but you don’t have part with any money because
you are buying with your points. in the My
Local Points Store you can browse according to how many points you would
like to 'spend'. Just like any other product you will see your items in your cart
after you add them.
A few rules.....
1. Subject to availability does apply but we will do our best to remove the products
when they become unavailable.
2. Points cannot be redeemed alone, they must be redeemed along with another purchase.
However, there is no minimum spend for this purchase.
Where do your products come from?
We source our products from around the world and also locally to bring you the best
in quality, value for money, and of course the things that you miss the most from
home.
How do I know it is really organic?
We are very strict in making sure that we receive only 100% certified organic products.
We are careful to check each organic supplier's certification to ensure that we
are bringing you 100% organic products. You can find lots of organic information
on our blog or by hovering your mouse over
the certificate shown on the product page of an organic
product.
I can't find something in your
store. Can you order it for me?
We are increasing our products daily and love feedback from you about what you would
like to see on our shelves. Click here to suggest a product
and we will do our best to add it to our products.
The product I want is "Currently
out of stock", how can I get this product?
If something is out of stock, you just need to click on the "Reserve item". When
we get in our new shipment, your product request will be set aside and we will notify
you. so you can add it directly to your cart.
I don't understand how to shop
at your store.
New to My Local Store? No problem. We have made a short video for you to watch showing
you how to find products, add them to your cart and head to the checkout.
Click here to watch it now. If you are still having difficulty call us on
400-820-8025 or chat with us online and we can step you through
it while you are in front of your computer.
What is express shop?
Express shop is a quick way of shopping.
Enter your shopping list and we will list all of our products that match your list,
making your shopping faster and more efficient.
What if I am unsatisfied with
my order or your service?
My Local Store stands by a 100% satisfaction based guarantee. If you are not happy
with one of our products we promise a replacement or refund within 48 hours of delivery.
We will pick it up and replace it the next day. For refund or replacement, the goods
must be intact along with any gift you may have received as part of your purchase.
You must contact us within 48 hours of receiving your order and provide your receipt.
Here are our refund and replacement guidelines:
1. My Local Store guarantees a full refund for any produce
with quality issues. Refund or replacement including delivery will occur at no extra
charge. However, if you have made a mistake or have changed your mind we will only
refund the purchase amount excluding the delivery fee. Should you request a replacement
product, the new delivery fee is at your own expense.
2. Please check your delivered items carefully and refer
to the Products Tips section for descriptions and notes regarding an item before
you sign the receipt. A refund or replacement request is not possible once you have
signed the receipt.
3. Please check the quantity of your items carefully before
you sign the receipt. Delivery is regarded as complete once you have signed the
receipt.
4. My Local Store is not responsible for the damage of products
caused by customers.
5. Please keep all delivered goods intact and return them
along with any gifts you have received for a prompt refund or replacement.
6. Please keep the receipt and invoice to ensure you are
eligible for a refund or replacement.
7. You must contact us within 48 hours of delivery to be
eligible for a refund or replacement.
8. Replacement can only occur once for one order.
9. We will credit the refund amount to your member account
or offer you a cash refund (this service is not available for pre-paid or voucher
payment orders), please contact our customer service representatives if you have
further questions.
10. There may be slight differences between the online picture
and the actual item. Please note that the pictures and information are for reference
only.
In order to guarantee your purchase rights and interests, please check your produce
carefully upon delivery. In the unlikely event that there are delivery mistakes,
quality issues or items missing please inform the delivery man straight away so
we can do everything in our power to solve the issue quickly.
I have more questions......
Call us on 400-820-8025! We are here to answer any questions you may
have.